METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider. Therefore you can't deposit or withdraw any funds through METRADE. You can only withdraw funds from your external crypto exchange account at any time. To do so, visit the help pages of the respective external crypto exchange where you have an account.

We currently support only BYBIT.

If you have not received a verification email after registering, please check your spam folder in your inbox. If there is no verification email there either, please click on the ''Resend verification code'' button at the homepage in you're login area. If that doesn't help, you can send an email to our support team or chat with us here, we are available 24/7. You will receive immediate support.

METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider.  Thus, METRADE does not have control over the strategies and cannot guarantee or predict if at all or the exact time frame within which the 10% return might occur. The duration of a 10% profit period depends on the 3rd party strategy used and the prevailing market conditions. Typically, the external strategy provider will outline expected performance metrics, but it is essential to remember that these are targets based on past performance, which is not a reliable indicator of future results. Therefore, METRADE cannot provide a definite timeline for reaching the 10% return. Users should monitor the strategy performance on the external platforms where they are executed.

Strategy Name: The name of the strategy you are currently following. USDT in Trade: The amount of USDT actively being traded under this strategy. Connection On/Off: A toggle to connect or disconnect from the strategy. Please note that this data is generated exclusively by the external crypto Exchange through an API connection and that Metrade cannot guarantee its accuracy, completeness, or timeliness.

Actual 10% Periods: Displays the total number of active 10% periods you are currently in.
Closed/Past 10% Periods: Shows the total number of 10% periods that have been successfully completed.
‍Please note that this data is generated exclusively by the external crypto Exchange through an api connection and that Metrade cannot guarantee its accuracy, completeness or timeliness.

METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider.

Click ''Dashboard'' in your METRADE main menu.
The History button will direct you to the Trading History in Exchange Section in METRADE.
Current Period, All Time: Select these options to view a graphical chart that provides a visual representation of the trading performance by the 3rd party strategy provider over different time frames.
Realized Profit/Loss: Displays your realized profit or loss, shown in percentage, and includes a date indicating when this value was recorded.

Please note that this data is generated exclusively by the external crypto Exchange through an API connection and that Metrade cannot guarantee its accuracy, completeness, or timeliness.

1. Connect:
Use this option to connect or disconnect the api connection to your external crypto exchange account.
2. Dashboard:
Provides an overview of your current trading strategy, profit in %, graphical chart, and more. This is where you can monitor your trading performance.
3. Exchange:
Access detailed information about the exchange you are connected to, view your total balance, and check the latest updates. You can also review your trading history from here.
4. Market:
Explore popular cryptocurrencies, search for specific currencies, and view detailed information and trends about each one.
5. News:
Stay updated with the latest cryptocurrency news. You can sort news by categories such as Top News, Bitcoin, Altcoins, and NFT.
6. Settings:
Customize your application settings, including notification preferences, language settings, and account management.
7. START or STOP Trading:
Please note that METRADE will redirect you to the specific area of your external crypto exchange so you can start or stop the trading. You can control there your trading activities by starting or stopping your automated trades.
8. Registered/Active Friends:
View a list of friends who have registered or are currently active. This is great for networking and sharing insights.

‍Please note that a part of this data is generated exclusively by the external crypto Exchange through an API connection and that Metrade cannot guarantee its accuracy, completeness, or timeliness.

Yes, you can use the same email after deleting your METRADE account. When you create a new account, it will be fresh, and none of the previous information will be shown.

METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider. You can test the trading strategies in demo mode for free. For live trading at your external crypto exchange, there is a $25 service fee you pay to Metrade, after you generate a 10% profit through the 3rd party strategy provider at your external crypto exchange account.

METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider. The minimum amount required for live trading with the 3rd party strategy provider is 1000 USDT in your external crypto exchange account.

METRADE offers comprehensive support through various channels, including email, live chat, and an extensive FAQ section on our website. Our support team is available to assist you with any issues or questions you may have.

1: The name of the strategy you are connected to and the volume you selected in USDT.
2: Your current equity in USDT
3: Here you can see how many 10% periods you are currently in at the same time.
4: Here you can see how many 10% periods have already been completed.
5: The amount of your winnings or losses in %.
6: The signal tracker shows you how likely it is that a signal will be set by the external strategy provider.
7: Here you will find a chart view of the strategy performance.
‍Please note that this data is generated exclusively by the external crypto.  Exchange through an API connection and that Metrade cannot guarantee its accuracy, completeness, or timeliness.

Strategy Name: The name of the strategy you are currently following.
Trade Amount (USDT): The amount of USDT being traded under this strategy.
Connection On/Off: A toggle to connect or disconnect from the strategy.
‍Please note that this data is generated exclusively by the external crypto. Exchange through an API connection and Metrade cannot guarantee its accuracy, completeness, or timeliness.

History, Current Period, All Time: Select these to view your trading performance over different time frames.
Realized Profit/Loss: Displays your realized profit or loss, shown in percentage, and includes a date indicating when this value was recorded.
Graphical Chart: A chart providing a visual representation of your trading statistics.
Signal Tracker: Signal Tracker is an AI-based analysis tool that evaluates the quality of trading signals provided by the 3rd party strategy provider with a score ranging from 0 to 100%. The AI analyzes the quality of signals about the current market situation, utilizing deep learning algorithms and technical market analysis. With the help of this tool, to quality of executed signals and the overall trading strategy can be improved by more than 700 times. Please note that this data is generated exclusively by the external crypto Exchange through an API connection and that Metrade cannot guarantee its accuracy, completeness, or timeliness.

1. Click ''Connect''
2. Click ''Start FREE Trial''
3. Click ''Start'' Your Demo Mode is active now. Please click on the ''Exchange'' Button if you like to view the results.

Open your main menu and click 'Contact Support.' A chat widget will appear. Click on it to open a chat with support.

Email: You can reach out to support via email at support@metrade.io. Live Chat: You can also use the live chat feature within the app or on the website for immediate assistance. Live Chat: You can contact us by clicking on the ''Contact Support'' button in the main menu of your Metrade account. FAQ Section: There is an extensive FAQ section on our website that may help with your inquiries.

Yes, that's possible! You can use METRADE on multiple devices simultaneously.

METRADE as a gateway allows users to connect to 3rd party strategy providers and their trading strategies on external crypto exchanges where you can follow the 3rd party strategy provider. Since METRADE does not execute or manage the trades directly, app updates do not interfere with ongoing trades or strategy execution on external platforms. The strategies you follow continue to operate independently of the METRADE app, as they run on the external exchanges.However, during an app update, temporary access to view or modify settings within the METRADE app might be limited. This won't affect your active trades or their performance on the external crypto exchanges. Once the app update is completed, full functionality will be restored.
In short, your trades will remain unaffected, but you might temporarily lose access to the app's interface while updates are being processed.

You can find tutorial videos in your METRADE account and the FAQ section at www.metrade.io.

No, if you are located in a prohibited country, you cannot sign up for METRADE. The system displays all supported countries for each external crypto exchange where onboarding services are available.

No. In order to deactivate your Metrade account you need to disconnect from the external crypto exchange and from the 3rd party strategy provider.

METRADE itself does not impose Know Your Customer (KYC) requirements, as it functions purely as a technical gateway connecting users to external crypto exchanges. However, the external crypto exchanges you use through METRADE might require KYC verification, depending on their own regulatory and compliance obligations. It's important to check the specific KYC requirements of each external crypto exchange you connect to, as these can vary by platform and jurisdiction.
However, Metrade reserves the right to carry out a KYC at any time.

1. Click the "Registered/Active Friends" button.
2. Then, click the "COPY LINK" button to get your referral link.
3. Copy the link and send it to your friends.
Additionally, if you have 10 active referred friends, you will receive an extra +10% on the next automatic trading period for free!

A 10% period refers to the time it takes to achieve a 10% profit generated by the 3rd party strategy provider at your external crypto exchange account. The length of this period can vary widely depending on the specific strategy employed and the prevailing market conditions. It is not a fixed duration but rather the time required to reach a 10% increase in the value of the balance in your external crypto exchange account generated through the 3rd party strategy provider.

METRADE as a technical gateway allows users to connect to external strategy providers and their trading strategies on external crypto exchanges where you can follow the external strategy provider. You can test these strategies in demo mode for free or start live trading with a minimum of 1,000 USDT in your external crypto exchange account. A $25 service fee is payable to METRADE after achieving a 10% profit through the third-party strategy provider on your external crypto exchange account.